Call center agent interview questions
You can use typical interview questions for Call center agent. You also find all interview questions at link at the end of this post.
List of Call center agent questions
1. Please tell me about your self?
2. Where would you like to be in 3 years? 5 years?
3. What tertiary qualifications have you attained that related to your Call center agent position?
4. How many calls did you take/make in an average day?
5. What was the average length of each call?
6. Tell me about one of the toughest groups you have had to work with in order to achieve a task or objective.
7. How to do each Call center agent position task/function?
8. How to control each task/function of Call center agent?
9. What are your strengths and weaknesses?
10. Tell me about a time when you were able to help out a team member.
11. Describe a situation when you felt a team member was not contributing enough. What steps did you take?
12. Describe a situation when you had to deal with demands from an unreasonable customer.
13. What are top 3 skills for Call center agent?
14. How to measure job performance of your position: Call center agent?
15. What made you choose to apply to Call center agent?
16. What are key tasks for Call center agent?
17. What have you learned from your past jobs that related to Call center agent?
18. Why did you leave your last job?
19. What tertiary qualifications have you attained that related to Call center agent?
20. What is the most recent skill you have learned that related to Call center agent?
21. What do you know about this company?
22. What is the most recent skill you have learned that related to your Call center agent position?
Useful job interview materials:
• 51 call center interview questions.
• 95 management interview questions and answers.
• 440 behavioral interview questions (competency based – job skills).
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